At Sky Trail Tech Apparel, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
1. Returns Eligibility
We accept returns within 30 days of delivery. To be eligible for a return, your item must:
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Be unused and unworn.
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Be in the original condition.
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Include original packaging (if applicable).
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Have proof of purchase or order details.
Items that show signs of wear, washing, damage, or alteration may not be eligible for return.
2. Return Process
To request a return, please contact our support team at:
Email: support@skytrailtech.shop
Please include:
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Order number
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Reason for return
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Photos of the item (if the product is damaged or incorrect)
Our team will review your request and provide further instructions.
3. Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Refund processing times may vary depending on your bank or payment provider.
Shipping costs are non-refundable unless the item received was incorrect, damaged, or defective.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will review the issue and work to provide a suitable resolution.
5. Exchanges
If you need a different size or replacement item, please contact us at support@skytrailtech.shop. Exchange availability depends on product stock and eligibility.
6. Non-Returnable Items
Certain items may not be eligible for return, including:
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Items that have been worn, washed, or damaged.
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Items returned after the allowed return period.
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Products without proof of purchase.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible. Cancellation requests can only be accepted before the order has entered processing or shipment.
8. Contact Us
For any questions regarding refunds or returns, please contact:
Sky Trail Tech Apparel
7505 Sussex Dr
Florence, KY 41042
United States
Email: support@skytrailtech.shop
Thank you for choosing Sky Trail Tech Apparel. We appreciate your trust and are committed to providing a great shopping experience.